Mobile security breach could have impacted customers' personal information

Clark ByrdAug 27, 2018

The incident happened early in the morning on 20 August when hackers from "an worldwide group" accessed company servers through an API.

This Thursday, the two companies posted a statement on the T-Mobile website, saying a potential security breach, which occurred on August 20, was discovered and promptly shut down.

The company said it "truly regrets that this incident occurred" and apologised for any inconvenience to customers.

"We take the security of your information very seriously and have a number of safeguards in place to protect your personal information from unauthorized access", the company added.

According to the announcement, the unidentified hackers were a part of "an worldwide group".

The announcement states that financial information and social security numbers were not among the data that could have been accessed, and passwords were also safe from the breach. However, details like name, email, address and similar might be used for credential stuffing, bringing more concerns.

T-Mobile is informing customers of the breach "out an abundance of caution", but isn't viewing this as a major incident.

According to the company, not all users might get the message straight away.

Customers are encouraged to contact the company with questions. In 2015, the carrier revealed that hackers have stolen data about 15 million customers after breaching credit scoring provider Experian PLC.

This is not the first time this year that T-Mobile's cybersecurity practices have come under scrutiny. "This, however, does not absolve them from accountability for the breach and further cybersecurity enhancement to prevent similar incidents in the future".

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